PRIVACY POLICY

1. Introduction

ONI Customs ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (onicustoms.com) and services, including ONI Suite products.

Please read this policy carefully. By using our services, you consent to the practices described herein.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, password when creating an account
• Payment Information: Credit card details, billing address (processed securely through our payment provider)
• Vehicle Information: Make, model, year, VIN, modification history when using our services
• Contact Information: Information you provide when contacting us or booking appointments
• User Content: Audio recordings, images, and vehicle data you upload for AI analysis

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, time spent on site
• Device Information: IP address, browser type, operating system, device identifiers
• Cookies and Tracking: We use cookies to improve user experience and analyze site traffic
• OBD2 Data: When using ONI Pulse, we collect vehicle diagnostic data including sensor readings, DTCs, and trip information

2.3 Information from Third Parties

• Authentication providers (Clerk) for secure login
• Payment processors for transaction verification
• Analytics services for site improvement

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our services
• Process transactions and manage subscriptions
• Deliver AI-powered diagnostic results and recommendations
• Communicate with you about appointments, updates, and promotions
• Respond to your inquiries and provide customer support
• Analyze usage patterns to improve user experience
• Detect and prevent fraud, abuse, or security issues
• Comply with legal obligations
• Train and improve our AI models (using anonymized, aggregated data)

4. AI Data Processing

Important: When you use ONI Suite AI tools, your uploaded content (audio, images, vehicle data) is processed by our AI systems and third-party AI providers (Google Gemini).

4.1 What Happens to Your Data

• Audio recordings are analyzed for sound patterns and then securely deleted after processing
• Images are analyzed for visual diagnosis and stored temporarily for your session
• OBD2 data may be retained to track vehicle health trends (if you opt in)
• Chat conversations with ONI Voice are logged for quality improvement

4.2 AI Model Training

We may use anonymized, aggregated diagnostic data to improve our AI accuracy. This data:

• Cannot be traced back to individual users
• Does not include personal identifying information
• Is used solely for service improvement

5. Information Sharing

We do NOT sell your personal information. We may share data with:

5.1 Service Providers

• Clerk: Authentication and user management
• Stripe: Payment processing
• Google Cloud / Gemini: AI processing for diagnostic tools
• Fly.io: Website and application hosting
• Google Analytics: Website traffic and usage analysis

5.2 Legal Requirements

We may disclose information when required by law, court order, or to protect our rights and safety.

5.3 Business Transfers

If ONI Customs is acquired or merged, your information may be transferred to the new entity.

6. Data Retention

• Account data: Retained while your account is active, plus 2 years after deletion for legal compliance
• Transaction records: 7 years for tax and accounting purposes
• AI diagnostic uploads: Audio/images deleted within 30 days of processing; vehicle data retained per your preferences
• Chat logs: 90 days for quality assurance, then anonymized or deleted

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Access: Request a copy of your personal data
• Correction: Update inaccurate information
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Withdraw consent: Where processing is based on consent

To exercise these rights, contact us at legal@onicustoms.com.

8. Cookies and Tracking

8.1 Types of Cookies We Use

• Essential cookies: Required for site functionality and authentication
• Analytics cookies: Help us understand how visitors use our site (we use Google Analytics, see section 8.3)
• Preference cookies: Remember your settings and choices

8.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect site functionality.

8.3 Google Analytics

We use Google Analytics (Google Marketing Platform) to analyze website traffic and user behavior. Google Analytics collects information such as how often users visit the site, what pages they visit, and what other sites they used prior to coming to our site. We use this information to improve our website and services.

Google Analytics uses cookies to collect this data. The information generated by the cookie about your use of our website is transmitted to and stored by Google on servers in the United States. Google may use this data to contextualize and personalize ads in its advertising network.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. For more information on how Google uses data, visit Google's Privacy Policy.

9. Data Security

We implement industry-standard security measures including:

• SSL/TLS encryption for data in transit
• Encrypted storage for sensitive data at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Secure payment processing through PCI-compliant providers

However, no system is 100% secure. We cannot guarantee absolute security of your data.

10. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from minors. If we discover we have collected data from a child, we will delete it promptly.

11. International Users

ONI Customs is based in the United States. If you access our services from outside the U.S., your information will be transferred to and processed in the United States, which may have different data protection laws than your country.

12. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected and how it's used
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising privacy rights

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or prominent website notice. The "Last updated" date at the top indicates when the policy was last revised.

14. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal data: